Refund and Returns Policy

 

Overview

At Vapier Hub, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward refund and returns policy to ensure a hassle-free experience. Please review our guidelines below to understand how to process a return or request a refund.

 

Refunds

We accept refund requests under the following conditions:

• Items must be returned in their original, unused condition with all packaging and accessories.
• Refund requests must be made within 7 days of receiving your order.
• Proof of purchase is required for all refund requests.
• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original method of payment within 7 days.

 

Late or Missing Refunds

 

If you haven’t received your refund within the specified time:

• Check your bank account or payment method again.
• Contact your credit card company, as it may take time before your refund is officially posted.
• Reach out to your bank, as processing times can vary.
• If you have done all of the above and still haven’t received your refund, please contact us at info@vapierhub.com

 

Sale Items

 

Only regular-priced items are eligible for refunds. Unfortunately, sale items and promotional products cannot be refunded unless they arrive damaged or defective.

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@vapierhub.com and send your item

 

Shipping Returns

 

To return a product:

• Mail the item to return address.
• You are responsible for covering the shipping costs for returning your item unless the return is due to our error or a defective product.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

 

Need Help?

 

For more information about refunds, returns, or exchanges, contact our support team at info@vapierhub.com